Sky Exchange Privacy Policy

This Privacy Policy explains how Sky Exchange collects, uses, stores and protects personal information when users access our website, create a Sky Exchange ID, complete Sky Exchange Login, use the App or participate in available sports betting and casino services.

By using Skyexchange services, users acknowledge the data practices described below. Users who do not agree with this policy should stop using the platform and contact customer support regarding their account.

Information We Collect

We may collect information directly from users during registration, verification, payments and account use.

Personal Information

Information may include:

    • Full name.
    • Date of birth.
    • Mobile number.
    • Email address.
    • Residential address.
    • Account username.
    • Identity-verification documents.
    • Payment and transaction information.
    • Customer-support communications.

Only adults who meet the applicable age and location requirements may create an account.

Sky Exchange ID and Login Information

When a user creates or accesses an account, we may process:

    • Sky Exchange ID or username.
    • Encrypted or securely stored password information.
    • Login date and time.
    • Device and browser information.
    • IP address.
    • Security and verification records.
    • Failed login attempts.
    • Account-recovery activity.

This information helps us provide Sky Exchange Login, protect accounts and investigate suspicious access.

Betting and Casino Activity

When users access sports betting or casino services, we may collect:

    • Bets and wagers placed.
    • Selected sports, events and games.
    • Stake and result information.
    • Open, settled, cancelled or void activity.
    • Bonus and promotional participation.
    • Deposit and withdrawal history.
    • Responsible-gambling limits and account restrictions.

These records help operate the account, settle activity, prevent misuse and respond to user queries.

App and Device Information

When users access the Sky Exchange App, we may collect technical information such as:

    • Device type and operating system.
    • App version.
    • Language and regional settings.
    • Network and diagnostic information.
    • Login and session details.
    • Crash and performance reports.

The App should be downloaded only from our official website.

How We Use Personal Information

Skyexchange may use collected information to:

    • Create and manage a Sky Exchange ID.
    • Provide secure account access.
    • Verify identity, age and payment ownership.
    • Process deposits and withdrawals.
    • Record and settle sports betting and casino activity.
    • Provide bonuses and promotional offers.
    • Detect fraud, account misuse and security threats.
    • Respond to customer-support requests.
    • Improve website and App performance.
    • Enforce account terms and responsible-gambling controls.
    • Meet applicable legal and regulatory obligations.
    • Send service or marketing communications where permitted.

We do not guarantee that all services or promotions will be available to every account.

Cookies and Similar Technologies

Sky Exchange may use cookies and related technologies to:

    • Keep users signed in during an active session.
    • Remember account and language preferences.
    • Improve website performance.
    • Understand how services are used.
    • Detect unusual or potentially harmful activity.
    • Measure marketing effectiveness.

Users can manage cookies through their browser settings. Disabling essential cookies may affect Sky Exchange Login or other account functions.

How We Share Information

We may share necessary information with trusted service providers that support:

    • Identity and age verification.
    • Payment processing.
    • Fraud prevention and security.
    • Website and App hosting.
    • Analytics and technical services.
    • Customer support.
    • Legal and compliance requirements.

Information may also be disclosed when required by law, a valid authority request or the need to protect users, the platform or third parties.

We do not sell passwords or login credentials.

Data Security

Sky Exchange uses reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration or misuse.

Security measures may include:

    • Secure connections and encryption.
    • Restricted access to personal information.
    • Login monitoring.
    • Identity and payment verification.
    • Fraud-detection controls.
    • Security reviews and system updates.

No online system is completely risk-free. Users must also protect their accounts by:

    • Creating a strong and unique password.
    • Keeping their Sky Exchange ID private.
    • Never sharing an OTP or security code.
    • Avoiding login through public devices or Wi-Fi.
    • Using only our official website and App.
    • Reviewing account activity regularly.
    • Reporting suspicious access immediately.

Our support team does not need a user’s complete password or OTP to answer a standard account question.

Data Retention

We retain personal information only for as long as reasonably necessary to provide services, maintain account and transaction records, resolve disputes, prevent fraud and meet applicable legal requirements.

Certain information may be retained after account closure when required for security, financial, legal or compliance purposes.

User Rights and Choices

Subject to applicable law, users may request to:

    • Access certain personal information.
    • Correct inaccurate account details.
    • Update contact information.
    • Withdraw eligible marketing consent.
    • Ask questions about data use.
    • Request account closure.
    • Request deletion or restriction where legally available.

Some information may need to be retained even after a request when required for transaction records, fraud prevention or legal obligations.

Marketing Communications

Users may receive information about Sky Exchange services, sports betting markets, casino games, bonuses or App updates when permitted.

Marketing preferences can be changed through available account settings or by contacting customer support. Important security, account or transaction messages may still be sent.

Children’s Privacy

Skyexchange services are not intended for anyone under 18 or under the higher legal age applicable in their jurisdiction.

If we identify an underage account, access may be restricted or closed, and additional verification may be required.

Responsible Gambling and Privacy

Information relating to deposit limits, self-exclusion, cooling-off periods or account restrictions may be used to support responsible-gambling measures.

We may retain necessary records to apply these controls and prevent excluded users from creating additional accounts.

Third-Party Services

Our website or App may contain links or integrations operated by third parties. Their privacy practices are governed by their own policies.

Users should review the privacy terms of any external payment provider or service before submitting information.

Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, security practices or legal obligations change. The revised date will be displayed at the beginning of the policy.

Continued use of Sky Exchange after an update indicates acknowledgment of the revised policy, subject to applicable law.

Contact Us

For privacy questions, account-data requests or security concerns, contact Sky Exchange through the support details published on our official website.

When contacting support, provide only the information required to identify the account. Never send a password, OTP or complete payment credentials.